Website Privacy Policy

Welcome to Clean Naturally. We respect your privacy and take protecting your personal information very seriously.

This Privacy Policy explains how we collect, use, store, and look after your information when you visit our website and buy our products. It is written in line with South Africa's Protection of Personal Information Act (POPIA).

 

1. What Information We Collect

When you buy products from us or use our website, we collect the minimum information needed to give you a great service. This includes:

Your Identity Details: Your name and surname.

Your Contact Details: Your email address and phone number.

Your Delivery Details: Your physical address (so we know where to ship your products).

Your Payment Details: Transaction history and basic billing info (note: we do not store your credit card numbers; these are handled securely by our payment gateway).

Technical Details: Your IP address, browser type, and how you use our website (collected via cookies).

 

2. How We Use Your Information

We will only use your personal information for lawful reasons that you would expect. Mainly, we use it to:

Process your orders, accept your payments, and deliver your products.

Send you updates about your order (like tracking numbers).

Answer your customer service questions or requests.

Send you marketing emails and newsletters only if you have explicitly ticked the box to opt-in.

 

3. Who We Share Your Information With

We will never sell your data to third parties. However, to get your products to you, we have to share your information with trusted partners, including:

Our Courier Company: So they know your name, phone number, and where to deliver your parcel.

Our Payment Gateway: To process your card payments safely.

Our IT & Marketing Tools: To send out our emails or keep our website running smoothly.

Note: We ensure that all our partners sign agreements promising to keep your data just as secure and private as we do.

 

4. How We Keep Your Data Secure

We treat your data like our own. We use modern security measures to stop your information from being lost, damaged, leaked, or stolen. This includes:

Secure computer servers and firewalls.

Encrypted website connections (HTTPS/SSL).

Restricting access to your data only to employees who absolutely need it to do their jobs.

 

5. How Long We Keep Your Data

We will only keep your personal information for as long as we legally need to. This means we keep it long enough to fulfill your order, comply with South African tax laws (which require us to keep financial records for up to 5 years), or until you ask us to delete it.

 

6. Your Rights Under POPIA

Under South African law, you have total control over your information. You have the right to:

Ask us what information we have about you.

Fix or update your information if it is wrong or outdated.

Delete your information from our systems (unless the law says we have to keep it).

Object to us using your data for direct marketing (you can click "Unsubscribe" on any email at any time).

 

7. How to Contact Us

If you have any questions about this privacy policy, want to update your info, or want to speak to our Information Officer, please contact us:

Company Name: Clean Naturally 

Email Address: orders@cleannaturally.co.za

 

8. Lodging a Complaint

If you feel we are not treating your information fairly, you have the right to contact the South African Information Regulator:

Website: info-regulator.org.za

Email: enquiries@inforegulator.org.za / POPIAComplaints@inforegulator.org.za